1. Why is my registration important?
Your registration is crucial for our control system. It helps us track who rented the cups and ensures that the 5-euro deposit is returned to the correct person. It also prevents others from bringing cups from outside and claiming your deposit.
2. Can I get a cup without registration?
No, registration is necessary to rent a cup. It is essential for our verification and control process, ensuring that the deposit is returned to the correct person.
3. After the bar closes, can I still get my deposit back?
Yes, you can recover your 5-euro deposit after the bar closes, as long as you return the cup within 24 hours. The cup must be in good condition (not cracked, without burn marks or deformations), and you need to be registered in our system with the rental order from the previous day. The return must be done in person at the bar. If you do not return the cup at the bar, the deposit will be retained, but you can still recover the deposit within 24 hours by presenting the cup for return and your registration via email.
4. What happens if the cup is not in good condition when returned?
If the cup is cracked, stained with burns, or deformed, the 5-euro deposit will not be refunded. It is important to return the cup in good condition to receive your refund.
5. Does CUP BACK SOON have any connection with the bar?
No, CUP BACK SOON is an independent system that cooperates with the bar. We provide cups for those who wish to drink outside the bar. The service fee covers operational costs and promotes sustainability by ensuring reusable cups are used, preventing glass cups from leaving the bar, and contributing to customer safety and comfort. Additionally, we support the local community and businesses by offering a practical and sustainable solution.
6. What should I do if I don’t want to pay the deposit but still want to drink outside the bar?
If you prefer not to pay the deposit, you can simply drink inside the bar. The deposit is only required for those who wish to take the cup outside the bar.
7. Why is it important to activate our web app?
Activating our web app is important because it sends notifications about the last call and when the bar is closing, helping you avoid the 5-euro deposit fee. This way, you are reminded to return the cup on time.
8. How does the cup return process work?
You must return the cup in person at the bar. After the bar closes, the deposit will be retained if the cup is not returned at the location. However, you can still recover your deposit within 24 hours by presenting the cup for return and your registration via email.